KOLKATA: An aged brace on way to Bangalore to accommodated their dengue-afflicted daughter-in-law and granddaughter spent several afraid hours in the city-limits afterwards their flight tickets were mysteriously cancelled. While the airline insisted the cartage themselves annulled the tickets, the closing absolved it outright.
It was on Monday black that Raiganj association Chitra and Sumit
Chakraborty (both 58 years) accustomed a alarm from Bangalore. Their
bio-technologist son Sourit Chakraborty told them that his wife Indrita and
nine-month-old babe Sruti had been accepted to Manipal hospital with dengue.
Afterwards spending a hawkeye night, the brace — both in government annual —
absitively to blitz to Bangalore.
They bought a alternation admission to Kolkata on Tuesday and
asked a about in Kolkata to acquirement flight tickets to Bangalore. The about
bought the tickets for IndiGo's 2.10pm flight on Wednesday from a biking bureau
abreast the airport.
The brace accomplished the airport about noon, able-bodied in time
for the flight. But they were in for a shock at the check-in counter. The
airline arena agents at the board said the admission had been cancelled. When
Sumit accepted to apperceive who had done it, an airline official consulted the
alarm centre and said it was the commuter who had annulled the ticket.
"What I heard was not alone incredulous, it was illogical.
Here we were at the airport, accepting travelled from Raiganj and mad with
anguish over how Indrita and Sruti were and the airline staffer was cogent me
that I had annulled the tickets," fumed Sumit. "Someone could accept
annulled the ticket, but it was absolutely not my husband," said Chitra.
With the biking bureau aswell audibly abstinent cancelling the
ticket, the brace was perplexed. The airline, meanwhile, maintained that the
being who annulled the admission was the traveller. "The abandoning was
done through the alarm centre. The addition — a macho — articular himself as
Sumit Chakraborty and furnished the PNR amount that is a arcane advice
accessible alone to the ticket-holder. We again annulled the ticket. It was at
8.44 am. The money will be electronically refunded to the annual of the biking
bureau from area the admission was originally purchased," an airline
official said, abacus that the caller's articulation was on record.
Sumit angrily rubbished the claim. But there was little he could
do in that anatomy of mind. "We purchased tickets on the SpiceJet flight
at 5.20pm. Reaching Bangalore was added important than analytic the
mystery," said Sumit. Speaking to TOI from the hospital in Bangalore, a
ashen Sourit acquainted the case bare to be advised by the airline.
"Considering the aerial situation, the airline could accept done after
afflictive us like this," he said.
